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BrightSky

Legal

Complaints

If we’ve got something wrong, we want to know, so we can put it right and learn from it.

Last updated 5 November 2026

How to complain

You can tell us about a complaint in whichever way suits you:

  • Email hello@brightskyfunding.com with “Complaint” in the subject line
  • Write to us at Wallace Business Services Ltd, 18 Abbots Grove, Stevenage, England, SG1 1NP

It helps to include your name, your business name, any reference we’ve given you, what went wrong and what you’d like us to do to put it right.

What happens next

  1. We’ll acknowledge your complaint within five working days and tell you who is handling it.
  2. Someone not involved in the original issue will look into it, and may contact you for more information.
  3. We’ll aim to resolve it quickly. If it takes longer, we’ll send you a full written response within eight weeks, explaining what we found and what we’ll do.

Complaints about a lender

If your complaint is about a lender’s decision, product or service, the lender is responsible for it and you should complain to them directly. We’re happy to help you find out how.